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Do you have a question about Sittercity?

This page contains a list of the most common questions people have about Sittercity.com. If you can't find an answer to your questions here, please feel free to give us a call or send us an email.

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Customer Service
Voice: 888-SIT-CITY, opt. 1
Voice: 888-748-2489
TTY: 877-494-1014
M-F 7am-7pm CST
Email

ALL REQUESTS WILL BE ANSWERED WITHIN ONE BUSINESS DAY.
About Our Service
1. Before I join, how do I know that there are caregivers in my area?
2. Do you screen parents/care seekers?
3. Do you screen sitters/caregivers?
4. How can I get a caregiving job through Sittercity?
5. How do I know that my private information is secure?
6. How does Sittercity make sure that the caregivers on its site are great?
7. What are "registered" and "confirmed" referrals?
8. What exactly is Sittercity?
9. What types of care does the site offer?
10. Why do I need a petsitter?
11. Why should I join Sittercity? What value do you offer?
Background Checks
1. Can anyone on Sittercity.com see my background check once it's been run?
2. How do I run a background check on a Sittercity caregiver?
3. How long does a background check stay on a caregiver profile?
4. I offered a background check to someone, so why haven't I gotten the results yet?
5. What if I want to dispute an error on my background check?
6. What is covered in a background check?
7. What is the criteria for a completed background check?
8. What resources can I use to supplement a background check?
9. Why should I run a background check on myself?
Finding Sitters
1. Can I see a sample job posting?
2. How can I find someone that specializes in special needs?
3. How do I search by name (or username)?
4. I am having trouble finding sitters. What can I do?
5. Why is posting a job the best way to find care?
General Account Questions
1. How do I cancel my membership to Sittercity?
2. What do I do if I forget my username and/or password?
3. What's the deal with daycares and agencies posting on Sittercity, and how does it affect me?
4. Why should I use Sittercity's email instead of my personal account?
Jobs, Partners, and Events
1. How does the Sittercity Referral Program work?
2. I would like to apply for a position with Sittercity. Who should I contact?
3. Who should I talk to about partnership opportunities with Sittercity?
Registering - Parents
1. How do I enable cookies?
2. How do I get started once I've registered as a care seeker?
3. What are Sittercity Perks?
4. What can I do with a free trial membership?
5. What is a credit card verification number?
6. Will I be charged extra to view care profiles outside the one I signed up with?
7. Will I get some of my money back if I purchased an annual plan but cancel before the year is up?
Registering - Sitters
1. How do caregivers get started with Sittercity?
2. How do I apply for jobs?
3. I am older than the caregivers I see on your service. Can I still join?
4. I'm 17, I have a car, I'm CPR-certified and I've been sitting for years. Can I join Sittercity?
Using The Site - General
1. Can I leave a review for another Sittercity member?
2. Can I post a response to a review left about me?
3. Can I refer other people to Sittercity? What's in it for me?
4. How can I block a member from contacting me?
5. How can I change my username or password?
6. How can I change the information in my account?
7. How can I tell if my account is invisible or visible?
8. How can I view my profile the way others see it?
9. How do I change my email address?
10. How do I edit my care profiles?
11. How do I post a video in my profile?
12. How do I prevent other users from seeing my profile in a search?
13. How do I save other members' profiles for easy reference?
14. How do I write a good bio on my profile?
15. How do I write a good review?
16. How do you determine the babysitting rates in the rate calculator?
17. I am having trouble logging in or registering. What can I do?
18. I am having trouble uploading my profile photo. What should I do?
19. Is my email being forwarded to a different email account?
20. What do "visible" and "invisible" mean?
21. What does setting a default location accomplish?
22. What does the plus sign do in Compose a Message?
23. What happens if I choose to display my phone numbers in my profile?
24. What is an active credit card?
25. What is Sittercity.com email and how do I use it?
26. Why do I need to unlock phone numbers in the profile?
Using The Site - Parents
1. As a parent, how do I add another region or ZIP code to my account?
2. How can I update my credit card information?
3. How do I choose more than one language option when I search?
4. How does the Referral Program work?
5. How much do sitters usually charge?
6. I have posted a job. Is my account still invisible?
7. What does "flagging" a job application do?
8. What does the job status mean?
9. Why is there a recurring Sittercity.com fee on my credit card?
Using The Site - Sitters
1. As a sitter, how do I add another region or ZIP code to my account?
2. How do I remove my caregiver profile from Sittercity.com?
3. How do I unsubscribe from the daily email list of jobs?
4. How do I upload a YouTube video to my Sittercity profile?
5. I am a caregiver having trouble finding jobs in my area. What can I do?
6. There are no care seekers in my area. Help!
7. What should I put in my profile video?
8. Why can't I access the username links in my daily job alert emails?