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Sittercity Help Articles

• Finding Sitters

  • How do I search by name (or username)?
  • How can I find someone that specializes in special needs?
  • Can I see a sample job posting?
  • I am having trouble finding sitters. What can I do?
  • Why is posting a job the best way to find care?

• General Account Questions

  • What do I do if I forget my username and/or password?
  • How do I cancel my membership to Sittercity?
  • Why should I use Sittercity's email instead of my personal account?
  • What's the deal with daycares and agencies posting on Sittercity, and how does it affect me?

• Jobs, Partners, and Events

  • I would like to apply for a position with Sittercity. Who should I contact?
  • Who should I talk to about partnership opportunities with Sittercity?
  • How does the Sittercity Referral Program work?

• Using The Site - Parents

  • As a parent, how do I add another region or ZIP code to my account?
  • How much do sitters usually charge?
  • Why is there a recurring Sittercity.com fee on my credit card?
  • How do I choose more than one language option when I search?
  • How does the Referral Program work?
  • What does the job status mean?
  • I have posted a job. Is my account still invisible?
  • How can I update my credit card information?
  • What should I put in my child care bio? (Parents)
  • What should I put in my pet care bio? (Pet Owners)
  • What should I put in my senior care bio? (Families)
  • What should I put in my home care bio? (Homeowners)
  • What should I put in my tutoring bio? (Parents)
  • What should I write about my child?
  • What should I write about my senior?
  • What does "flagging" a job application do?

• Using The Site - Sitters

  • What should I put in my profile video?
  • How can I view my profile the way others see it?
  • How do I upload a YouTube video to my Sittercity profile?
  • How do I remove my caregiver profile from Sittercity.com?
  • As a sitter, how do I add another region or ZIP code to my account?
  • Why can't I access the username links in my daily job alert emails?
  • There are no care seekers in my area. Help!
  • How do I unsubscribe from the daily email list of jobs?
  • I am a caregiver having trouble finding jobs in my area. What can I do?
  • What should I put in my child care bio? (Sitters)
  • What should I put in my pet care bio? (Sitters)
  • What should I put in my senior care bio? (Caregivers)
  • What should I put in my home care bio? (Sitters)
  • What should I put in my tutoring bio? (Tutors)

• Using The Site - General

  • What does setting a default location accomplish?
  • I am having trouble logging in or registering. What can I do?
  • What is a Super Sitter?
  • Can I refer other people to Sittercity? What's in it for me?
  • How do I save other members' profiles for easy reference?
  • How do I write a good review?
  • What is an active credit card?
  • Can I post a response to a review left about me?
  • How do you determine the babysitting rates in the rate calculator?
  • Why do I need to unlock phone numbers in the profile?
  • How do I prevent other users from seeing my profile in a search?
  • I am having trouble uploading my profile photo. What should I do?
  • How do I write a good bio on my profile?
  • What do "visible" and "invisible" mean?
  • How can I change my password?
  • How do I change my email address?
  • Is my email being forwarded to a different email account?
  • How can I tell if my account is invisible or visible?
  • How can I block a member from contacting me?
  • What is Sittercity.com email and how do I use it?
  • How can I change the information in my account?
  • Can I leave a review for another Sittercity member?
  • What happens if I choose to display my phone numbers in my profile?
  • How do I edit my care profiles?
  • How do I post a video in my profile?
  • What does the plus sign do in Compose a Message?

• Background Checks

  • What if I want to dispute an error on my background check?
  • I offered a background check to someone, so why haven't I gotten the results yet?
  • How do background checks work?
  • Why should I run a background check on myself?
  • Where can I find information regarding LexisNexis compliance inquiries?
  • What is the criteria for a completed background check?
  • Can anyone on Sittercity.com see my background check once it's been run?
  • How long does a background check stay on a caregiver profile?
  • What is covered in a background check?
  • How do I run a background check on a Sittercity caregiver?
  • What resources can I use to supplement a background check?

• Registering - Sitters

  • I am older than the caregivers I see on your service. Can I still join?
  • How do I apply for jobs?
  • How do caregivers get started with Sittercity?
  • I'm 17, I have a car, I'm CPR-certified and I've been sitting for years. Can I join Sittercity?

• Registering - Parents

  • Will I be charged extra to view care profiles outside the one I signed up with?
  • What is a credit card verification number?
  • Will I get some of my money back if I purchased an annual plan but cancel before the year is up?
  • How do I enable cookies?
  • What can I do with a free trial membership?
  • How do I get started once I've registered as a care seeker?
  • Why do you need my credit card information?
  • What are Sittercity Perks?

• About Our Service

  • What types of care does the site offer?
  • How do I know that my private information is secure?
  • Do you screen sitters/caregivers?
  • Do you screen parents/care seekers?
  • How can I get a caregiving job through Sittercity?
  • What should I write as my child's academic goals?
  • Before I join, how do I know that there are caregivers in my area?
  • What should I write for my approach to discipline?
  • How does Sittercity make sure that the caregivers on its site are great?
  • What exactly is Sittercity?
  • Why should I join Sittercity? What value do you offer?
  • Why do I need a petsitter?
  • Media Partner SuperNanny
  • Media Partner iVillage
  • What are "registered" and "confirmed" referrals?
  • What should I write for the "food notes" section of the child care cheat sheet?
  • What should I write for the "vitamins" section of the child care cheat sheet?