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Sittercity Help Articles
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Finding Sitters
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General Account Questions
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Jobs, Partners, and Events
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Using The Site - Parents
- As a parent, how do I add another region or ZIP code to my account?
- How much do sitters usually charge?
- Why is there a recurring Sittercity.com fee on my credit card?
- How do I choose more than one language option when I search?
- How does the Referral Program work?
- What does the job status mean?
- I have posted a job. Is my account still invisible?
- How can I update my credit card information?
- What should I put in my child care bio? (Parents)
- What should I put in my pet care bio? (Pet Owners)
- What should I put in my senior care bio? (Families)
- What should I put in my home care bio? (Homeowners)
- What should I put in my tutoring bio? (Parents)
- What should I write about my child?
- What should I write about my senior?
- What does "flagging" a job application do?
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Using The Site - Sitters
- What should I put in my profile video?
- How can I view my profile the way others see it?
- How do I upload a YouTube video to my Sittercity profile?
- How do I remove my caregiver profile from Sittercity.com?
- As a sitter, how do I add another region or ZIP code to my account?
- Why can't I access the username links in my daily job alert emails?
- There are no care seekers in my area. Help!
- How do I unsubscribe from the daily email list of jobs?
- I am a caregiver having trouble finding jobs in my area. What can I do?
- What should I put in my child care bio? (Sitters)
- What should I put in my pet care bio? (Sitters)
- What should I put in my senior care bio? (Caregivers)
- What should I put in my home care bio? (Sitters)
- What should I put in my tutoring bio? (Tutors)
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Using The Site - General
- What does setting a default location accomplish?
- I am having trouble logging in or registering. What can I do?
- What is a Super Sitter?
- Can I refer other people to Sittercity? What's in it for me?
- How do I save other members' profiles for easy reference?
- How do I write a good review?
- What is an active credit card?
- Can I post a response to a review left about me?
- How do you determine the babysitting rates in the rate calculator?
- Why do I need to unlock phone numbers in the profile?
- How do I prevent other users from seeing my profile in a search?
- I am having trouble uploading my profile photo. What should I do?
- How do I write a good bio on my profile?
- What do "visible" and "invisible" mean?
- How can I change my password?
- How do I change my email address?
- Is my email being forwarded to a different email account?
- How can I tell if my account is invisible or visible?
- How can I block a member from contacting me?
- What is Sittercity.com email and how do I use it?
- How can I change the information in my account?
- Can I leave a review for another Sittercity member?
- What happens if I choose to display my phone numbers in my profile?
- How do I edit my care profiles?
- How do I post a video in my profile?
- What does the plus sign do in Compose a Message?
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Background Checks
- What if I want to dispute an error on my background check?
- I offered a background check to someone, so why haven't I gotten the results yet?
- How do background checks work?
- Why should I run a background check on myself?
- Where can I find information regarding LexisNexis compliance inquiries?
- What is the criteria for a completed background check?
- Can anyone on Sittercity.com see my background check once it's been run?
- How long does a background check stay on a caregiver profile?
- What is covered in a background check?
- How do I run a background check on a Sittercity caregiver?
- What resources can I use to supplement a background check?
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Registering - Sitters
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Registering - Parents
- Will I be charged extra to view care profiles outside the one I signed up with?
- What is a credit card verification number?
- Will I get some of my money back if I purchased an annual plan but cancel before the year is up?
- How do I enable cookies?
- What can I do with a free trial membership?
- How do I get started once I've registered as a care seeker?
- Why do you need my credit card information?
- What are Sittercity Perks?
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About Our Service
- What types of care does the site offer?
- How do I know that my private information is secure?
- Do you screen sitters/caregivers?
- Do you screen parents/care seekers?
- How can I get a caregiving job through Sittercity?
- What should I write as my child's academic goals?
- Before I join, how do I know that there are caregivers in my area?
- What should I write for my approach to discipline?
- How does Sittercity make sure that the caregivers on its site are great?
- What exactly is Sittercity?
- Why should I join Sittercity? What value do you offer?
- Why do I need a petsitter?
- Media Partner SuperNanny
- Media Partner iVillage
- What are "registered" and "confirmed" referrals?
- What should I write for the "food notes" section of the child care cheat sheet?
- What should I write for the "vitamins" section of the child care cheat sheet?
Customer Service
Monday - Friday, 7am - 7pm CST
888-SIT-CITY - Option 1
(888-748-2489)
Hearing Impaired? TTY: 888-494-1014