Robyn O.

Meet Robyn

• Comfortable with pets
• Has a car

SUMMARY: Extensive experience supervising staff and utilizing project management skills to ensure client approval and customer satisfaction, meet timely requirements, enhance productivity while warranting safety and quality. Skills include: Hiring, training, customer service, team leadership, conflict resolution, communication skills such as writing reports and verbalizing, interpreting and applying laws and regulations, organizing files and paperwork. PROFESSIONAL EXPERIENCE: Management: • Over six years experience managing teams ranging from four to twelve employees on various shifts • Exceeded company goal of less than 2% shrinkage by reducing it to .77% • Achieved, maintained and demonstrated model store standards • Trained multiple new store managers in the day-to-day management of their own stores • Promoted two assistant managers to managers within first year • Trained for and filled in as District Manager Human Services: • Five years experience providing services to people with disabilities and working with juveniles • Worked independently managing own Read more schedule to service an average of twelve families at risk of child abuse or neglect, conducted home visits, attended court hearings, implemented parenting and coping skills • Completion of reports and documentation in a timely manner Customer Service/Sales: • Increased sales to $1.7 million at a discount retail store located in a city with a population of approximately 4,000 • Calculated daily cash credit and check transactions, averaging $5,000 per day for a retail store • Maintained second in sales within a district of sixteen stores EMPLOYMENT HISTORY: • PCA - Private Family – Longville, MN 2014-Present • Training Store Manager - Dollar General, Forest City, Iowa 2008-2012 • Family Consultant/Remedial Specialist - Mid Iowa Family Therapy Clinic, Inc. 2007-2008 • Lead Cashier/Third key - Dollar General, Forest City, Iowa 2006-2007 • General Manager - Village Chateau Motor Inn, Forest City, Iowa 2005-2006 EDUCATION & TRAINING: • Bachelor of Science Degree in Business Management, Hamilton College, Mason City, Iowa • Associate of Applied Science Degree in Criminal Justice, Hamilton College, Mason City, Iowa • National Career Readiness Certificate- Gold Level • Professional Development through various providers including leadership and talent development training

Trust & safety

Experience