End User License Agreement

Effective Date: October 24, 2025

BY DOWNLOADING, ACCESSING, VIEWING, OR USING SITTERCITY’S SERVICES, YOU UNDERSTAND AND AGREE TO BE BOUND BY THIS END USER LICENSE AGREEMENT (the “Agreement”) AND ALL OF ITS TERMS AND CONDITIONS AS SET FORTH BELOW. All other capitalized terms used in this Agreement have the meanings ascribed in Section 18 below.

1. Services Provided and Limitations. The Services only provide a venue, with tools and resources, for Users to connect with each other to secure or deliver personal services. Users transact solely between each other and Sittercity is not a party to transactions between Users. All information, materials, and/or content provided through the Services or Sittercity social media accounts are for informational purposes only. Sittercity reserves the right to review, improve, modify or discontinue, temporarily or permanently, the Services and/or any available features, information, materials, or content.

SITTERCITY DOES NOT:

  • employ, recommend, or endorse Users who provide personal services to other Users;
  • screen Users or conduct any identity or background checks;
  • control (and is not responsible for) any User’s conduct, either online or in person;
  • make any representations or warranties about the quality of a User’s personal services or interactions/dealings between Users;
  • verify User Content; or
  • verify that the Eligibility Conditions are met by Users.

2. User Responsibilities. USE OF THE SERVICES IS AT YOUR SOLE AND EXCLUSIVE RISK. Users are fully and solely responsible for their own activities, including:

  • exercising caution when connecting, meeting, communicating with another User, or hiring or being hired by another User to provide personal services;
  • conducting any background checks and obtaining references prior to communicating with, hiring, or being hired by another User to provide personal services;
  • making Your own decision whether to communicate with, hire, or be hired by another User to provide personal services; and
  • maintaining the confidentiality of passwords and account information.
  • You are fully responsible for all activities occurring under Your account and will notify Sittercity immediately of any unauthorized access.

3. Electronic Transactions. Personal Information. Location Information.

Electronic Transactions: By using the Service, You agree to transact electronically and Your electronic consent is legally binding.

Personal Information: Sittercity processes personal information in accordance with the Privacy Notice available at https://www.sittercity.com/mobile/privacy. By providing information to Sittercity, You consent to Sittercity’s use of Your information (and that of Your dependents and other contacts You provide to Sittercity) in accordance with the Privacy Notice, and as reasonably necessary to respond to Your inquiries and deliver the Services. Sittercity may use artificial intelligence (AI) technologies to enhance Your experience, improve service efficiency and security, and to provide personalized content and support. Any use of AI technologies will be in accordance with the Privacy Notice and applicable laws.

Location Features: With your consent, the Services may implement a location feature that automatically collects Your geolocation information. The Services will then use and share Your location to enable Users to determine nearby Users, to provide information, and to advertise to Users. YOU MAY USE THE PRIVACY SETTINGS OR UNINSTALL THE APPS TO STOP THE AUTOMATIC COLLECTION OF YOUR LOCATION INFORMATION.

Communications: Sittercity may communicate with You about the Services by email, text message (with your consent as required), or other electronic means. Your carrier’s normal, messaging, data, and other rates and fees will apply. Please note we do not send all communications via text message and it is important to continue to check email for communications from Sittercity. Learn more in our Text Message Policy and Privacy Notice, available at https://www.sittercity.com/mobile/privacy.

4. Memberships, Renewals and Payment: Access to certain services and features of the Services require a paid membership (“Paid Membership”). Sittercity may offer limited-time, free trial memberships or other promotions which automatically convert to Paid Memberships if not canceled within a designated time. Upon Your registration for or conversion to a Paid Membership, You agree to pay Sittercity the applicable membership fees at the current rate and authorize Sittercity to charge Your chosen payment method. YOUR PAID MEMBERSHIP AUTOMATICALLY RENEWS AT THE END OF EACH TERM AT THE THEN CURRENT RATE UNLESS YOU CANCEL IN ADVANCE USING YOUR ACCOUNT SETTING, BY TELEPHONE (888.748.2489) OR EMAIL (SUPPORT@SITTERCITY.COM).

5. License. Sittercity grants You a personal, revocable, nonexclusive, nontransferable license to use the Services and to download and use the Apps on Your mobile device, solely for Your personal, noncommercial use for the term You selected. The Services will be in the form determined by Sittercity in its sole discretion. Sittercity reserves the right to limit Your access to the Services at any time and for any reason. This license is revocable at any time. Any use of the Services or the Sittercity Content other than for its intended purpose as specifically authorized herein, is strictly prohibited and will result in immediate termination of Your license, including the following activities:

  • modifying the Services or Sittercity Content or creating derivative works therefrom;
  • using any data mining, robots, or similar data gathering or extraction methods;
  • copying, reselling, distributing, using, or exploiting the Services or Proprietary Materials for any other purpose, commercial or noncommercial;
  • accessing or harvesting information through artificial means; or
  • attempting to discover any source code or reverse engineering.

Sittercity reserves all rights in and to the Services not expressly granted herein. Sittercity or its licensors own the Services and Proprietary Material, which are protected by copyright law, patents, and other laws. Use of the Services and Proprietary Material, other than as permitted herein, is expressly prohibited.

6. Eligibility. You must meet the following eligibility conditions to use the Service:

  • You are at least eighteen (18) years old;
  • You will comply with all laws, rules, and regulations applicable to Your use of the Services, including those related to working conditions, wage and hour, and legal authorization to work; and
  • Neither You nor anyone present at the care service location, your home, or your residence has been convicted of a crime, is the subject to a restraining order, is out on bail or pending trial, or is required to register as a sex offender.

Sittercity may elect to verify Your eligibility or any information You have provided, and Your failure to cooperate in this verification may result in Your termination.

7. Prohibited Conduct; Suspension and Termination. Sittercity, in its sole discretion without prior notice, may remove content, restrict access, suspend or remove a User, and delete an account. Users who engage in any action that interferes with another’s use or enjoyment of the Services, or which could negatively affect the Services will be removed. This Agreement will remain enforceable if an account is suspended or removed.

The following conduct is prohibited and grounds for removal:

  • failing comply with the License terms (Section 5) or to meet Eligibility Conditions (Section 6);
  • providing false or misleading information;
  • allowing others to use Your user name, password or membership, or impersonating others;
  • using the Services or User Content for other purposes, including advertising, offering other goods or services, or for other employment;
  • attempting to gain unauthorized access to the Service, User accounts, or a device, computer system, or network connected to the Service;
  • engaging in defamatory, abusive, or threatening conduct or posting inappropriate content;
  • engaging in any behavior which may be illegal (which may also be reported to local authorities);
  • uploading files that contain malware, viruses, Trojan horses, worms, time bombs, spiders, cancel bots, corrupted files, or other items that may damage or impact a device, system or network;
  • spamming, or promoting pyramid schemes, chain letters, surveys, or contests;
  • collecting User Content or any other information, materials, or content obtained through the Service; or
  • misusing or misappropriating information, through manual or automated means.

8. Third-Party Services and Content. Sittercity provides access to Third Party Services (such as payment processing and background checks through third-parties) and Content (such as social media sites) solely for convenience. Sittercity does not provide, control, or endorse Third-Party Services or Content. USE OF THIRD PARTY SERVICES AND CONTENT IS AT YOUR OWN RISK AND SITTERCITY IS NOT RESPONSIBLE FOR THEIR ACCURACY, QUALITY, OR SECURITY, OR A THRID PARTY’S BUSINESS PRACTICES AND POLCIES.

9. User Content. Sittercity is a passive conduit for and does not verify User Content. Users are solely responsible for the User Content they post, submit or transmit through the Services. You represent and warrant that You own or have the right to the User Content You provide, and grant to Sittercity an irrevocable, perpetual, fully paid, worldwide, unlimited license to use, copy, display, reproduce, adapt, modify, prepare derivative of, and distribute Your User Content and to incorporate it into the Services. Sittercity reserves the right to remove any User Content in its sole discretion, without notice.

10. Ancillary Support Services. Sittercity may offer Ancillary Support Services, subject to this Agreement. Ancillary Support Services are for informational purposes only and do not constitute professional advice, recommendation, endorsement, direction or guidance by Sittercity. Sittercity is not a party to transactions between Users through Ancillary Support Services.

11. Release and Indemnity. TO THE EXTENT PERMITTED BY LAW, YOU, ON BEHALF OF YOURSELF AND YOUR DEPENDANTS, AGREE TO FULLY RELEASE, INDEMNIFY, DEFEND, AND HOLD HARMLESS SITTERCITY, YOUR THIRD PARTY SPONSOR (IF ANY), AND THEIR PARENT COMPANIES, AFFILIATES, SUBSIDIARIES, OFFICERS, AGENTS, AND EMPLOYEES FROM AND AGAINST ANY AND ALL CLAIMS , DEMANDS, CAUSES OF ACTION, AWARDS, LOSSES, EXPENSES (INCLUDING ATTORNEY’S FEES), DAMAGES AND/OR LIABILITIES OF ANY KIND AND NATURE, INCLUDING CLAIMS OF CONTRACT, NEGLIGENCE, PERSONAL INJURY AND PROPERTY DAMAGE, ARISING FROM OR AS A RESULT OF YOUR USE OF THE SERVICES, ANY THIRD PARTY SERVICE, OR INTERACTIONS WITH OTHER USERS. SITTERCITY RESERVES THE RIGHT, AT ITS OWN EXPENSE, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO USER INDEMNIFICATION. YOU WILL COOPERATE IN THE DEFENSE OF ANY CLAIMS AS SITTERCITY MAY REQUIRE; AND SHALL NOT, IN ANY EVENT, SETTLE ANY CLAIM OR MATTER WITHOUT SITTERCITY’S WRITTEN CONSENT.

12. Disclaimer of Warranties. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WARRANTIES OF TITLE, CUSTOM, USAGE, MERCHANTABILITY, NONINFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. SITTERCITY AND THE THIRD PARTY SPONSORS DO NOT REPRESENT OR WARRANT AND FURTHER DISCLAIM ANY AND ALL LIABILITY ASSOCIATED WITH THE FOLLOWING: (A) THAT ACCESS WILL BE UNINTERRUPTED OR ERROR-FREE; (B) THAT ANY INFORMATION, PRODUCTS OR SERVICES WILL BE RELIABLE, ACCURATE, SAFE, TIMELY, OR COMPLETE; OR (C) THAT THE SERVICE IS FREE FROM VIRUSES, TROJAN HORSES, WORMS, TIME BOMBS, SPIDERS, CANCEL BOTS, CORRUPTED FILES, OR OTHER HARMFUL SOFTWARE, MALWARE OR MATERIALS THAT MAY DAMAGE, INTERFERE WITH, DISABLE OR OVERBURDEN A DEVICE, COMPUTER SYSTEM, OR NETWORK. SITTERCITY AND THE THRID PARTY SPONSORS CANNOT AND DO NOT WARRANT OR GUARANTEE AS TO THE CONDUCT OF ANY USER OR OTHER THIRD PARTY, THE SAFETY OR SECURITY OF THE SERVICE OR ITS SYSTEMS, OR THAT USER CONTENT OR INFORMATION WILL NOT BE INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS.

13. Limitation of Liability. UNDER NO CIRCUMSTANCES WILL SITTERCITY, A THIRD PARTY SPONSOR, OR THEIR PARENT COMPANIES, AFFILIATES, SUBSIDIARIES, OFFICERS, AGENTS AND EMPLOYEES BE LIABLE TO YOU, ANOTHER USER, OR OTHER THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA. NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, THE AGGREGATE LIABILITY OF SITTERCITY, A THIRD PARTY SPONSOR, OR THEIR PARENT COMPANIES, AFFILIATES, SUBSIDIARIES, OFFICERS AND EMPLOYEES TO YOU WILL NOT EXCEED THE TOTAL PAID BY YOU IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIMITATION SHALL ONLY APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.

14. Governing Law. Revisions. General Provisions. The Services and this Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of laws rules. You agree that the exclusive forum and/or venue for any controversy, claim, suit, injury, harm, loss or damage arising from or in any way related to the Services or this Agreement shall be a Massachusetts State Court or Federal Court sitting in Middlesex County, and You hereby submit to the exclusive jurisdiction of those courts for purposes of any such proceeding. Any provision of this Agreement found to be invalid, illegal, or unenforceable shall be severed from the Agreement, and the remaining provisions shall be enforced to the fullest extent possible and shall remain in full force and effect. Sittercity may revise, modify and/or supplement this Agreement at any time, effective immediately upon notice provided through Sittercity’s internal email system or by another form of notice as it may determine. You agree to these modifications by Your continued use of the Services.

15. Contact. Sittercity may be contacted in the following ways:

By email: support@sittercity.com
By phone: 888.748.2489
By mail: Choice Sitter Solutions, LLC, 2 Wells Avenue, Newton, MA 02459.

16. App Store. The availability of the Apps is dependent on the third party from which You received the Apps, e.g., the Apple iPhone App Store (“App Store”). This Agreement are between You and Sittercity and not with the App Store. The App Store is not responsible for the Apps, their content, maintenance, support services, or warranty therefor, or for addressing any claims relating thereto. You will pay all fees charged by the App Store in connection with the Apps (if any) and will comply with all applicable third-party agreement terms when using the Apps.

17. Additional Terms Applicable To iPhone, iPod Touch or iPad Applications. Notwithstanding anything to the contrary herein, the following additional terms shall apply to any Apps downloaded for use on the iPhone, iPod Touch or iPad: (A) Acknowledgement: You and Sittercity acknowledge that this Agreement are solely between You and Sittercity, and not with Apple Inc. (“Apple”). Sittercity is solely responsible for the App and the content thereof unless stated otherwise in this Agreement. The usage rules for the App are subject to any additional restrictions set forth in the Usage Rules for the Apple App Store Terms of Services as of the date You download the App, and in the event of any conflict, the Usage Rules in the Apple App Store shall govern if they are more restrictive. (B) Scope of License: The license granted to You is limited to a nontransferable license to use the App on any iPhone, iPod Touch or iPad that You own or control as permitted by the Usage Rules set forth in the Apple App Store Terms of Service. (C) Maintenance and Support: Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App. (D) Warranty: Apple is not responsible for any product warranties, whether express or implied by law, with respect to the App. In the event of any failure of the App to conform to any applicable warranty, You may notify Apple, and Apple will refund the purchase price, if any, paid to Apple for the App to You, and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App. You and Sittercity acknowledge that to the extent that there are any applicable warranties, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any such applicable warranty would be the sole responsibility of Sittercity. However, You understand and agree that in accordance with this Agreement, Sittercity has disclaimed all warranties of any kind with respect to the App, and therefore, there are no warranties applicable to the App. (E) Product Claims Apple and Sittercity, Sittercity, not Apple, is responsible for addressing any claims relating to the App or the Your possession and/or use of that App, including, : (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. (F) Intellectual Property Rights: In the event of any third-party claim that the App or Your possession and use of that App infringes that third party’s intellectual property rights, Sittercity, and not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required under this Agreement. (G) Legal Compliance: You represent and warrant that: (i) You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) You are not listed on any U.S. Government list of prohibited or restricted parties. (I) Third-Party Beneficiary: Apple, and Apple’s subsidiaries, are third-party beneficiaries of this Agreement, and that, upon Your acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against You as a third-party beneficiary thereof.

18. Defined Terms.

“Ancillary Support Services” means support services provided by Sittercity.
“App(s)” means Sittercity mobile application(s).
“Eligibility Conditions” means those conditions that each User is required to meet as set forth in Section 6.
“[I]including” means including but not limited to and in all instances, regardless of whether it appears capitalized or uncapitalized.
“Proprietary Material” mean all Sittercity intellectual property made available to Users in connection with the Services, including information, documents, tools, code and content, text, graphics, logos, editorial content, data, service marks, trademarks, trade names formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces, source and object code, format, directories, queries, algorithms, structure, organization, and all Sittercity Content.
“Sites” means Sittercity websites.
“Sittercity” means Choice Sitter Solutions, LLC its parents, subsidiaries and affiliates, and its and their investors, officers, directors, employees, agents, representatives and assigns.
“Sittercity Content” means of all content, information, tools, resources and materials provided by Sittercity in connection with the Services, whether contained on the App, the Sites, related social media platforms, or otherwise.
“Services” means collectively, the Apps, Sites. Ancillary Services, and Sittercity Content incorporated therein.
“Third-Party Services and Content” means products, services, websites, advertisers, applications, information, and content provided by third parties for which Sittercity is not responsible.
“Third-Party Sponsor” means any employer or third party who pays for, subsidizes or sponsors a User’s Paid Membership.
“User,” “You,” or “Your” means any person who accesses or uses the Services, provide care services, or connects with a care provider, including without limitation parents and caregivers, regardless of whether they personally installed an App or created an account.
“User Content” means any information, content, messages, photos, and/or materials a User posts or provides to Sittercity or any other User, whether on or through the Services or other medium or method.

Text Messaging Policy

  • Consenting to receive texts is not a condition of purchase.
  • We do not charge any fees to receive texts; however, message and data rates from your wireless carrier may apply.

Text messaging, including SMS, is one method that Sittercity uses to communicate with Users and prospective Users. By providing a phone number and opting in, you agree that Sittercity may send marketing texts (such as promotions, tips, reminders, and product updates) and/or transactional texts (regarding care needs, caregiver selection, bookings, jobs and job opportunities, and other account updates). These messages may be generated by an automatic telephone dialing system.

Message frequency varies depending on your interactions with our services.

You may opt out of receiving text messages from Sittercity at any time by replying with “STOP” to any message you receive. We will send a final text message to confirm that you have been unsubscribed. After this, you will no longer receive text messages from us. Please note, you still may receive emergency / account security text messages.

Your participation is completely voluntary; however, opting in will facilitate the best user experience.

For assistance with text messages or additional information, reply with “HELP,” send us an electronic mail to support@sittercity.com, or call 888.748.2489.

To the extent permitted by applicable law, you agree that carriers and Sittercity are not responsible or liable for failed, delayed, undelivered or misdirected delivery of any information sent, any errors in such information, and/or any action you may or may not take in reliance on the information or service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.