Laurie N. Pet Care Provider in Kennewick, WA 99336

SUMMARY OF QUALIFICATIONS
OFFICE & CLERICAL
• Proficient in Microsoft Office 2007; Word, Excel, Access, Outlook, Publisher and PowerPoint
• Document control and Database Management with special attention to detail and organization
• 20 years of office experience and etiquette
• Completely overhauled all filing and archive systems to meet OSHA regulations
• Worked closely with others to accomplish time sensitive tasks
• Efficient use of office equipment including fax machines, copier and multi-phone line systems
BOOKKEEPING & ACCOUNTING
• Managed Accounts Payable including entering payables into Accounting Software, matching payment stubs to invoices and records management via electronic and hard copy.
• Received payments, posted to customer accounts, and made daily deposits. Contacted customer regarding outstanding balances
• Processed the return and exchange of customer purchases
• Responsible for department office supply orders and accounted for inventory and freight shipments
• Entrusted to handle sensitive and confidential personal and business records
BUSINESS MANAGEMENT
• Administrative access to database for creation, and removal of information
• Responsible for training new personnel
• Adhered to Federal OSHA Regulations and guidelines
• Excellent written, verbal, and communication skills
• 20 years of excellence in customer service including problem solving and troubleshooting

EDUCATION
Sociology Columbia Basin College Pasco, WA 1997
HS Diploma Kennewick High School Kennewick, WA 1987

CAREER HISTORY
Activity Assistant Sidney Health Center-Dementia Unit, Sidney MT
Office Manager Hemant Mistry LLC, Richland WA
Acct. Manager/Import Agent OIA Global Logistics, Seattle WA
Doc. Cntrl/Technical Editor Manpower Inc., Kennewick WA
Planning Clerk/Secretary Union Oil of California, (UNOCAL) Kennewick WA
AND I LOVE ANIMALS, ESPECIALLY DOGS!!!!