Nabil E. Care Companion in Daly City, CA 94015

Work Experience
Co-Owner / General Manager
Pharaohs Mediterranean Sandwich Restaurant - San Francisco, CA April 2012 to Present
Built and launched the restaurant.
● Created and shared recipes for the restaurant's menu.
● Supervised staff which included: scheduling, hiring, training, and maintaining food/safety quality
● Received phone and online orders, delivered orders to customers
● Worked in the kitchen and assisted with food preparation
● Managed inventory, marketing, promotions, and payroll
● Provided customer service by troubleshooting customers orders, supported vendors, and resolved staff concerns
Claims Representative Trainee, Workers Compensation
Travelers Insurance Group Holdings - Walnut Creek, CA November 2022 to December 2022
• Conducted investigations, including, but not limited to assessing policy coverage, investigation of non- questionable/questionable claims, contacting insureds, injured workers, medical providers, and other parties in a timely manner to determine compensability.
• Proactively managed inventory with documented plans of action and emphasis on file quality and data integrity to ensure timely and appropriate resolution or reassignment.
• Achieved a positive end result by returning injured party to work and coordinated the appropriate medical treatment in collaboration with internal nurse resources where appropriate.
• Established and updated reserves to reflect claim exposure and document rationale. Identified exposures and established appropriate reserves.
• Collaborated with internal nurse resources (Medical Case Manager) in order to integrate the delivery of medical services into the overall claim strategy.
• Completed required letters and state forms and any other required documents as required. Prepared necessary letters and state filings within statutory limits.
• Determined and actively developed ongoing strategic plans for resolution as required. Worked in collaboration with specialty resources (i.e. medical and legal) to proactively pursue claim resolution opportunities.
• Negotiated settlement of claims within designated authority. Evaluated and documented a detailed settlement analysis, value and range.
• Participated in Telephonic and/or onsite File Reviews.
• Responded to inquiries - verbal and written.
• Kept injured worker apprised of claim status.
• Communicated and completed denials on medical and indemnity issues.

Online Business Owner
MODERNCY - San Francisco, CA