James G. Care Companion in Apex, NC 27502

Cinebistro, Cary, North Carolina 2019 - 2020
Front of house (Front desk, hosting/preset, exit greeter, ticket podium)
● Assist guests with checking in to reservations, and successfully processing refunds, rescheduling, and swiftly handling guest questions/requests.
● Direct guests to proper cinema/seats, all while keeping on schedule.
● Ensure all seats, tables, and place settings are clean and welcoming for guests.
● Greet guests with mints when exiting the theaters to ensure a quality experience.
Back of house (Running, food/drink expo, bussing)
● Quickly prepare and inspect food and drink orders in a team setting to maintain quality during rush periods, including preparing specialty coffees utilizing a commercial grade espresso machine.
● Ensuring guests receive their entrees and beverages in a timely manner.
● Maintain a clean environment and quickly turn over theaters for the next group of guests.
● Kitchen cleaning/maintenance and returning items/tools back to original position for next day.
● Experience in food prep and dating items.
Splash Car Wash, Raleigh, North Carolina - Associate Car Washer 2017 – 2019
Assist managers with providing service to 200 customers, on average, per day. Ensure positive experience, increasing number of return customers.
● Greet customers at pay stations and assist with selection of car wash service.
● Prepare customer vehicles by scrubbing down prior to machine-operated wash.
● Efficiently collect towels for washing and replenish cleaning spray bottles while assisting customers with vacuum machinery and cleaning devices.
Zeke’s Meats Food Truck - Food Truck Associate 2016-2017 Assisted a successful food truck owner in day-to-day activities. Owner had worked in critically acclaimed fine dining restaurants in downtown Philadelphia prior. Leveraged owner’s workload by multi-tasking during peak times of service.
● Prepared fresh, scratch-made food, organized in a manner to efficiently serve customers during busy times.
● Utilized digital Point-of Sale system in addition to processing cash.
● Professionally interacted with customers when providing fast, pleasant service.. Adapted menu options to serve all customers regardless of dietary restrictions or allergies.
● Well-maintained operating food truck. Truck sanitation score sustained 98-100 percent rating. Built from scrap.
● Maintained clean work area by continually scrubbing pots and wiping down workspace.