Camila V.

Meet Camila

• Comfortable with pets
• Has a car

Please see below my work experience. SUMMARY: Trilingual (Spanish, Portuguese) Loyal and dedicated individual with 6 + years of work experience in the healthcare field, providing quality and customer service support. I want to utilize my extensive knowledge to the fullest potential. My resume highlights my professional and educational accomplishments. WORK EXPERIENCE: HealthFirst, Manhattan, NY 10007 Supervisor, Support Coordinators ​6/2015- Present • Ensures close oversight and appropriateness of service utilization, including but not limited to, PCA hours/services (Personal Care Aide), professional services, medical supplies and durable medical equipment (DME) according to regulatory requirements or as member's condition change • Trains staff on new policies and procedures • Interviews candidates for open positions • Track staff productivity by reviewing daily reports • Conduct 1:1 meetings monthly • Supervises 10 or more support staff • Assist with projects as needed • Weekly team meetings with care management teams • Supervisor notifies Enrollment, Read more Care Team, Administrative Services Manager, Supervisor, Clinical Manager, and Director, regarding issues raised through daily calls and member/vendor interaction • Coordinate with Finance to resolve any outstanding or corrective invoices for temporary staff • Supervisor is responsible for overseeing annual IPRO study [in compliance with Dept. of Health (DOH) regulations • Collaborate with other Supervisors and Managers to ensure coverage and maintenance of Service Support areas • Supervisor is responsible for the review and approval of timecards, overtime and paid time off (PTO) requests • Additional duties as assigned HealthFirst, Manhattan, NY 10007​5/2013 – 5/2015 Support Coordinator, Complete Care • Telephonic communication with service providers regarding authorizations, including: outreach calls to providers and to community-based organizations, calling vendors with the pre-certification number, entering cases, benefit questions/issues, emergency/crisis member calls and other inquiries • Contact provider

Trust & safety

Experience