Isau A.

I would give a one star review but that would prohibit us to make this review public. This is one of the most disappointing experiences we have had. Isau striked us as a kind and loving person who went above and beyond. Very considerate and trying to be helpful exactly what we were looking for. Despite being secretive about her persona, we continued with her services after her background check came back with no red flags. We were desperate for help and felt like we connected with Isau on a personal level. In only one month we felt like she became part of our family but then she suddenly disappeared no communication, no excuse and no explanation. We were left with no reliable childcare. Our last communications from her was that she thinks that she was exposed to covid and she is waiting for a result. She didn’t want to come and expose us as well. Then she just ghosted us after almost 2 months of daily service. No replies whatsoever. We were seriously worried about her situation for her and for her family. After not responding to our texts for 6 days we decided to check her social media and found out that she was, in fact, active and engaging in a way that really doesn’t suggest any severe illness (updating profile photo etc). We understood that she invented a story to not return to us which was really disappointing as we still thought she will be coming back and only then realized we need to find a new care provider. If she wanted to stop working for us, she could just have the dignity to tell us and we would have understood. But we were left Even if she found a better paying job or if she didn’t like something in the role we gave her or even with our behavior. When we need help the most (we don’t have a family here or no one that can help us) The least she can do is tell us and not ghost us. That really hurt our feelings and not professional. The red flags I wanted to share are: 1. she always tried to avoid talking about where she lives. Was pretty hard to connect with her since avoiding this topic could prohibit trust building and makes us question what is she hiding? 2. She said she has reliable transportation to where she is from and she has a car. But we noticed she gets home with a bus when catching her waiting at the bus stop. 3. Another concern was that she was almost never on time. Almost always 15-20 min late.

Absolutely wonderful! My kids said she was the best babysitter they’ve ever had!

Isau has been great to work with! Very responsive, reliable and kid-focused. Grateful we have the opportunity to work with her.