Brenda M.

Meet Brenda

• Comfortable with pets
• Has a car

- Position: - Check-in Customer Representative (SMS Shore Operations Inc) - Miami, FL and San Francisco, CA - February 2012 to October 2015 Position Summary: - Direct and assist guests as assigned, supporting all aspects of the operation at Port of Miami, Port Canaveral, and Port of San Francisco -Answer guests' questions in a knowledgeable manner, while maintaining a friendly and professional demeanor. - Read and verify immigration, type of visa documentation and travel documents, and process guests sailing aboard our clients' cruise ships and/or pre and post-cruise hotel packages. II - Position: -Check-in SME (SMS Shore Operations Inc) - Miami, FL and San Francisco, CA October 2015 to May 2018 Position Summary: - Check in SME (Embarkation) provide support and is the Subject Matter Expert (SME) for check-in positions. His position is trained on Directional positions, Check-in positions, and Setup Positions. - Check-in Guests, recognize when assistance is needed Read more at the check-in stations and assist with the check-in queue as necessary. - Understand the uniqueness of the itineraries and when document collection will be necessary, and complete document collection receipt form, collecting passport when needed. - Assist Check-in representatives with the documentation validation. - Act as a liaison between Check-in representatives and Port Base or the Supervisor Desk: Understanding the denied boarding process. Referring Guests to the Supervisor Desk when changing or upgrading staterooms or when Guests in the reservation are no longer sailing. Contacting Port Base to retrieve luggage when proofs of citizenship are in the luggage.

Trust & safety

Experience

References

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